Customer Success Manager • Mid-Level

Who you are

You are a construction professional with experience in project management and a strong understanding of software tools used in the construction industry. You are proactive and detail-oriented, with a friendly demeanor that helps you build rapport with clients. Your passion for improving the construction sector drives you to seek innovative solutions that enhance project outcomes.

As a Construction Success Manager, you will become a trusted advisor to your clients, utilizing your expertise to guide them through the implementation and training processes. You understand the unique needs of construction projects and can effectively communicate how Fieldwire can integrate into their existing workflows.

You have a knack for developing customer processes and are skilled at managing relationships with both new and existing clients. Your ability to understand client needs and provide tailored solutions will be key to your success in this role. You are committed to ensuring customer satisfaction and are always looking for ways to expand their use of Fieldwire.

Desirable

Experience in a similar role within the construction industry is a plus, as is familiarity with project management software. You are comfortable working remotely and can manage your time effectively to meet client needs.

What you'll do

In this role, you will work closely with clients to understand their construction needs and help them maximize the value of Fieldwire. You will conduct training sessions and provide ongoing support to ensure successful platform adoption. Your responsibilities will include managing a portfolio of clients, developing best practices for using Fieldwire, and maintaining long-term relationships to foster client loyalty.

You will also collaborate with internal teams to relay client feedback and contribute to product improvements. Your role will involve problem-solving and overcoming obstacles to ensure that clients can effectively use the platform in their daily operations. You will be instrumental in driving customer engagement programs that enhance satisfaction and retention.

What we offer

Fieldwire offers a dynamic work environment where you can make a significant impact on the construction industry. You will have the opportunity to work with a diverse range of clients and help them achieve their project goals. We provide a supportive team culture that values collaboration and innovation. As a remote position, you will enjoy flexibility in your work schedule while being part of a company that is transforming the way construction projects are managed.