Customer Support • Mid-Level

Who you are

You have experience in technical support, particularly with enterprise-level customers, and understand their unique needs. Your ability to diagnose issues and determine solutions makes you a valuable advocate for customers. You are fluent in Portuguese, both verbally and in writing, which allows you to communicate effectively with a diverse clientele. You thrive in collaborative environments and enjoy working cross-functionally with teams such as Sales, Product, and Engineering to deliver exceptional support experiences. You are passionate about design and collaboration, aligning with Figma's mission to make design accessible to all. You are eager to develop expertise in Figma's products and contribute to shaping the future of design.

Desirable

Experience in a similar role within a tech company is a plus. Familiarity with design tools and platforms will help you connect with customers more effectively. A background in customer advocacy or support management can enhance your contributions to the team.

What you'll do

As an Enterprise Support Specialist at Figma, you will partner with the Enterprise Support Manager to define and elevate the Enterprise Support function. Your primary responsibility will be to craft exceptional support experiences for Figma's top customers, ensuring their needs are met with precision and care. You will diagnose customer issues, determine effective solutions, and anticipate the impact on their operations. Your role will involve building trust within the Figma community, from customers to internal partners. You will engage with customers to understand their challenges and provide tailored support that enhances their experience with Figma's products. You will also collaborate with cross-functional teams to ensure that customer feedback informs product development and improvements. Your insights will help shape the future of Figma's support offerings, making a significant impact on customer satisfaction and retention.

What we offer

Figma provides a dynamic work environment where creativity and collaboration thrive. You will have the opportunity to work remotely from anywhere in the United States, allowing for flexibility in your work-life balance. Figma values its employees and offers competitive compensation packages, along with opportunities for professional growth and development. You will be part of a team that is dedicated to making design accessible to all, contributing to a mission that resonates with your passion for creativity and innovation. Figma fosters a culture of inclusivity and support, encouraging you to bring your whole self to work and collaborate with a diverse group of individuals who share your vision for the future of design.