Automation Engineer • Mid-Level

Who you are

You are a self-managed individual with a passion for enhancing customer experiences through technology. You possess strong communication skills that allow you to engage effectively with clients, understanding their unique needs and goals. Your technical prowess enables you to problem-solve complex requirements, ensuring that solutions are tailored to each customer's specifications. You have a solid understanding of AI applications in contact centers and are familiar with the Five9 Virtual Contact Center platform. You thrive in a team-first culture that values diversity and inclusion, empowering you to be your authentic self while contributing to innovative solutions.

Desirable

Experience with cloud contact center software is a plus, as is familiarity with design patterns and integrations. You are comfortable straddling the line between tactical execution and strategic planning, always looking for ways to push the boundaries of product capabilities. Your ability to listen and provide prescriptive guidance helps customers achieve their maximum potential with the solutions you deliver.

What you'll do

In this role, you will engage with customers to gain a deep understanding of their challenges and objectives. You will be responsible for delivering AI & Custom Services projects, which include designing and configuring applications on the Five9 platform tailored to each customer's unique requirements. Your work will often involve integrating various systems to enhance functionality and improve user experience. You will collaborate with a diverse team, leveraging different perspectives and skills to drive innovation and success in customer projects. Your contributions will directly impact customer satisfaction and the overall effectiveness of the Five9 platform.

What we offer

At Five9, we celebrate diversity and foster an inclusive environment where all employees can thrive. You will be part of a team that values collaboration and innovation, working together to bring joy to customer experiences. We offer competitive compensation and a supportive work culture that encourages professional growth and development. Join us in our mission to transform customer interactions through cutting-edge technology and exceptional service.