Technical Support Engineer • Entry-Level

Who you are

You are eager to learn and grow in the field of technical support, with a strong interest in graph databases and data relationships. You possess excellent communication skills, enabling you to effectively assist customers in understanding and utilizing Neo4j's products. You are detail-oriented and have a problem-solving mindset, ready to tackle customer inquiries and technical challenges. You thrive in a collaborative environment and are excited to work with a team that values innovation and customer satisfaction.

What you'll do

As a Technical Support Engineer at Neo4j, you will spend your initial months immersing yourself in the company's products and support processes. You will handle support cases from customers, gaining the experience necessary to deliver high-quality assistance. Your role will involve troubleshooting technical issues, providing solutions, and ensuring that customers have a positive experience with Neo4j's offerings. You will also have the opportunity to contribute to the knowledge base and support documentation, helping to improve the overall support process.

What we offer

Neo4j provides a dynamic work environment where you can develop your skills and advance your career in technical support. You will have access to ongoing training and resources to enhance your knowledge of graph databases and AI systems. The company values its employees and fosters a culture of collaboration and innovation, making it an exciting place to work. Additionally, you will be part of a supportive team that is dedicated to helping customers succeed with Neo4j's technology.