About Formlabs
Empowering professionals with advanced 3D printing technology
Key Highlights
- Headquartered in Somerville, MA with 501-1000 employees
- Over 100,000 printers sold to clients like Coca-Cola & Sony
- $250.8 million raised in Series D funding
- Largest supplier of professional SLA and SLS 3D printers globally
Formlabs, headquartered in Somerville, MA, is a leading provider of professional 3D printers, specializing in stereolithography (SLA) and selective laser sintering (SLS) technologies. Since its founding in 2011 by MIT alumni, Formlabs has sold over 100,000 printers to major companies like Coca-Cola ...
🎁 Benefits
Employees at Formlabs enjoy competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. The company also offers a ...
🌟 Culture
Formlabs fosters a culture of innovation and engineering excellence, driven by a commitment to serve professionals in the 3D printing market. The comp...
Overview
Formlabs is hiring a Field Service Technician to be the primary technical point of contact across the DACH region. You'll be responsible for the installation, training, and support of 3D printing systems. This role requires significant travel and hands-on technical expertise.
Job Description
Who you are
You have a strong technical background and experience in field service roles, ideally with hands-on experience in installation and maintenance of complex machinery. You are comfortable traveling frequently, as this role requires you to be on-site at customer locations most of the time. Your communication skills are excellent, allowing you to effectively train and support customers in using 3D printing technology. You are passionate about empowering others and enjoy teaching users how to operate and maintain their equipment. You thrive in a dynamic environment where you can solve problems and provide exceptional customer service. You understand the importance of customer satisfaction and are dedicated to ensuring a positive experience for every client.
What you'll do
In this role, you will travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems. You will conduct structured on-site training sessions for new and existing customers, teaching them how to operate the machinery, utilize software, and perform basic maintenance. You will also perform live product demonstrations to inspire confidence in the technology and ensure customers are fully equipped to use the systems effectively. Your responsibilities will include troubleshooting and performing critical repairs on equipment, ensuring that customers receive timely support and solutions. You will be the face of Formlabs in the DACH region, representing the company with professionalism and expertise. Your role is crucial in building strong relationships with customers and helping them maximize the value of their 3D printing systems.
What we offer
At Formlabs, you will be part of a team that is changing the way the world creates. We offer a collaborative work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technology and contribute to projects that have a real impact on various industries. We value diversity and inclusion and encourage you to apply even if you don't meet every requirement. Join us in shaping the future of fabrication and making a difference in the world of 3D printing.
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