Customer Success Support • Entry-Level

Who you are

You are a proactive and detail-oriented professional who thrives in a client-facing environment. You enjoy solving problems and have strong communication skills that allow you to effectively interact across departments. Your ability to manage support requests and maintain strong relationships throughout the customer lifecycle is key to your success in this role.

You understand the importance of delivering exceptional customer service and are committed to ensuring a seamless client experience. You are adaptable and can handle the fast-paced nature of a growing SaaS company in the FinTech space. Your attention to detail and organizational skills enable you to troubleshoot issues efficiently and effectively.

What you'll do

In this role, you will play a key part in the Customer Success Support team at FreedomPay. You will manage support requests from clients, ensuring that their issues are addressed promptly and accurately. Your responsibilities will include troubleshooting technical issues, providing solutions, and maintaining strong relationships with clients throughout their journey with FreedomPay.

You will collaborate with various departments to ensure that client needs are met and that any issues are resolved quickly. Your role will involve communicating effectively with clients to understand their concerns and providing them with the necessary support to enhance their experience with our platform.

What we offer

FreedomPay offers a competitive benefits package and a business casual atmosphere. As a fast-paced, high-growth company, we provide opportunities for professional development and growth within the organization. You will be part of a culture that values teamwork and collaboration, allowing you to contribute to the success of our clients and the company as a whole.