About Fresha
Empowering beauty brands with seamless booking solutions
Key Highlights
- Over 110,000 partner businesses using the platform
- Processed more than 1 billion appointments to date
- $195 million raised in Series C funding
- Free-to-use software model with charges only on bookings
Fresha is a leading booking software platform for beauty and wellness brands, headquartered in Old Street, London. The company empowers over 110,000 partner businesses by providing a free-to-use software solution that charges only when bookings are made. With $195 million raised in Series C funding,...
🎁 Benefits
Fresha offers flexible work-from-home opportunities, travel coverage for team workshops and social events, and a vibrant company culture with regular ...
🌟 Culture
Fresha's unique culture is centered around empowering beauty and wellness businesses through innovative software solutions. The company's commitment t...
Overview
Fresha is hiring a B2B Software Customer Support Specialist to manage support tickets and communicate with partners through various channels. This role requires strong communication skills and a proactive approach to problem-solving.
Job Description
Who you are
You are an enthusiastic individual with a knack for customer service and a desire to work in a fast-paced environment. You thrive on challenges and enjoy making an impact through your work. Your ability to communicate effectively across various channels, including email, voice, live chat, and social media, sets you apart. You are comfortable working autonomously and are eager to contribute to a growing team.
What you'll do
As a B2B Software Customer Support Specialist at Fresha, you will be responsible for managing support tickets and ensuring that partners receive timely and effective assistance. You will communicate with partners through multiple channels, including email, voice, live chat, and social media, addressing their inquiries and resolving issues. Your role will involve collaborating with different teams to enhance the customer experience and streamline support processes. You will play a crucial part in helping Fresha maintain its reputation as a leading marketplace platform in the beauty and wellness industry.
What we offer
Fresha provides a dynamic work environment where you can grow your skills and make a meaningful impact. You will be part of a supportive team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth.
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