About Frontify
The brand management platform for global enterprises
Key Highlights
- Headquartered in St. Gallen, Switzerland
- $80.6 million raised in Series B funding
- 201-500 employees focused on B2B SaaS solutions
- Acquired TwicPics for real-time image and video processing
Frontify is a leading brand management platform headquartered in St. Gallen, Switzerland, designed to help global brands streamline their content across automated channels. With over 201-500 employees, Frontify has raised $80.6 million in Series B funding and serves a diverse clientele, enhancing br...
🎁 Benefits
Frontify offers flexible working hours, allowing employees to balance work with personal commitments. Eligible new hires receive stock options and a c...
🌟 Culture
Frontify fosters a culture that values collaboration and community, even in a remote work environment. The company emphasizes high UX standards and co...
Overview
Frontify is hiring a Senior Enterprise Customer Success Manager to drive customer happiness and adoption of their brand platform. You'll work closely with enterprise clients to build strategic relationships and ensure successful implementation. This role requires experience in customer success and a passion for helping brands thrive.
Job Description
Who you are
You have a strong background in customer success, ideally with experience in enterprise environments — you've successfully guided clients through the adoption of complex platforms and understand the nuances of building long-term relationships. Your communication skills are top-notch, allowing you to effectively advise and support diverse teams in achieving their goals. You thrive in collaborative settings and enjoy working with cross-functional teams to deliver exceptional customer experiences.
You are driven by results and have a knack for identifying opportunities to enhance customer satisfaction — you understand the importance of aligning customer needs with business objectives. Your strategic mindset enables you to build trustful relationships with clients, ensuring they derive maximum value from the platform. You are adaptable and can navigate the challenges that come with managing enterprise accounts, always keeping the customer's best interests in mind.
What you'll do
In this role, you will be responsible for driving enterprise customer happiness to new heights — you'll advise and guide a variety of customers within the US market, helping them successfully launch and adopt Frontify's brand platform. Your mission is to ensure that customers not only use the platform but also leverage it to create impactful campaigns and enhance their brand presence. You will build and maintain strategic relationships, acting as a trusted advisor to your clients.
You will collaborate closely with internal teams to provide feedback on customer needs and product enhancements — your insights will help shape the future of the platform. Additionally, you will monitor customer engagement and satisfaction metrics, proactively addressing any issues that arise. Your role will involve conducting training sessions and workshops to empower customers to utilize the platform effectively.
What we offer
At Frontify, you will be part of a vibrant culture that values creativity, collaboration, and inclusion — we believe that diverse teams lead to better outcomes. You will have the opportunity to work with some of the world's leading brands, helping them transform their digital asset management processes. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Join us in our mission to empower brands and make a meaningful impact in the industry.
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