Customer Engineer • Senior

Who you are

You have a Bachelor's degree or equivalent practical experience and at least 10 years of experience in cloud-native architecture, ideally in a customer-facing or support role. Your background includes deployment planning, orchestration, and change management, allowing you to effectively guide clients through complex processes. You are skilled in programming languages and systems design, with a strong ability to debug and resolve technical issues. Your experience engaging with technical stakeholders and executive leaders has honed your presentation and influencing skills, making you a trusted advisor in technical discussions.

You have a deep understanding of Infrastructure Modernization, Application Modernization, Data Management, and Cloud AI, which enables you to provide valuable insights to clients. Your familiarity with Google Cloud products sets you apart, as you can effectively differentiate them from competitors. You thrive in collaborative environments, working closely with product and support teams to remove technical blockers and accelerate customer delivery.

What you'll do

In this role, you will play a key part in helping customers transform their businesses using Google Cloud technology. You will drive and track the progress of initial and ongoing workloads, ensuring customers move from agreement to consumption as quickly as possible. Your responsibilities will include identifying expansion opportunities for new workloads within accounts during project execution and driving sustainable product usage to help customers realize ongoing value. You will also secure future agreement renewals by demonstrating the benefits of Google Cloud solutions.

You will collaborate with cross-functional teams to understand customer needs and shape the future of their businesses. Your role will involve presenting technical solutions to stakeholders, ensuring they are well-informed and confident in their decisions. You will leverage your technical proficiencies to remove blockers and accelerate deployment, ultimately enhancing customer satisfaction and loyalty.

What we offer

At Google, you will be part of an entrepreneurial team in a rapidly growing business, dedicated to helping customers see the benefits of our technology come to life. We offer competitive compensation and a dynamic work environment where innovation is encouraged. You will have opportunities for professional growth and development, working alongside some of the brightest minds in the industry. Join us in shaping the future of businesses with cutting-edge cloud technology.