Customer Success • Senior

Who you are

You have a Bachelor's degree or equivalent practical experience and at least 10 years of experience with cloud native architecture in a customer-facing or support role. Your background includes cloud engineering, on-premise engineering, virtualization, or containerization platforms, and you have experience engaging with technical stakeholders or executive leaders. You are proficient in programming languages, debugging, systems design, prototyping, and conducting customer workshops.

You have a proven track record of building long-term technical strategies to uncover new workloads with customers. Your experience includes migrating applications and services to cloud platforms, and you have a knack for prospecting and building new customer relationships from scratch, particularly in Greenfield territories. You are skilled at promoting technical solutions in areas such as infrastructure modernization, application modernization, data management, data analytics, cloud AI, networking, migrations, and security.

You understand the entire business cycle, from defining delivery and consumption plans to transitioning them for execution. Your knowledge of security concepts, including encryption, identity management, access control, attack vectors, and penetration testing, is a key asset in this role.

What you'll do

In this role, you will help customers transform their businesses by leveraging Google Cloud technologies. You will lead technical engagements during the solution phase and facilitate the post-business transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. You will maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration, or implementation phases.

You will collaborate closely with customers to understand their needs and drive the adoption of Google Cloud solutions. Your role will involve presenting technical solutions to stakeholders and ensuring that customer expectations are met throughout the engagement process. You will also be responsible for identifying opportunities for upselling and cross-selling additional services to enhance customer satisfaction and drive revenue growth.

What we offer

At Google, you will be part of a dynamic team dedicated to helping customers build what's next for their business with cloud technology. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. You will work in an inclusive environment that values diversity and encourages innovation. Join us in shaping the future of cloud computing and making a significant impact on our customers' success.