About Gopuff
Fast delivery of food and essentials to your door
Key Highlights
- Operates in over 1,000 cities across the U.S.
- Raised $5.2 billion in funding since its inception
- Employs over 1,000 people in various roles
- Offers delivery in approximately 30 minutes
Gopuff is a leading last-mile delivery service that provides food, alcohol, and daily essentials to customers across over 1,000 cities in the U.S. and beyond. Founded in 2013 and headquartered in Northern Liberties, Philadelphia, Gopuff has raised $5.2 billion in funding and employs over 1,000 peopl...
🎁 Benefits
Gopuff offers a range of employee benefits including an equity program, annual performance bonuses, and a generous employee discount. The company also...
🌟 Culture
Gopuff's culture is rooted in its rapid delivery model, leveraging a network of micro-fulfillment centers to ensure orders are delivered in approximat...
Overview
Gopuff is hiring a Key Holder to provide excellent customer service and drive sales at their retail locations. You'll be responsible for building relationships with customers and managing inventory. This position is based in Lexington, KY.
Job Description
Who you are
You are a dedicated individual with a passion for customer service and sales. As a Key Holder, you understand the importance of creating a welcoming environment for customers and are skilled at building rapport with them. You have a strong knowledge of products and are eager to share that knowledge to enhance the customer experience. You are organized and capable of managing multiple tasks efficiently, ensuring that the store runs smoothly.
You are comfortable working in a retail environment and can handle the physical demands of the job, including lifting items weighing up to 50 pounds. You are also willing to undergo necessary certifications such as WSET, Cicerone Certification, and ServSafe Certification to enhance your expertise in the products you sell. Your ability to communicate effectively with both customers and team members makes you a valuable asset to the store.
What you'll do
As a Key Holder, your primary responsibility will be to provide exceptional customer service. You will greet customers, inform them about products, and make recommendations based on their needs. You will also drive sales by promoting BRS products and ensuring that customers have a positive shopping experience. In addition to customer interactions, you will manage inventory, ensuring that products are replenished and organized. You will assist in training new store associates, sharing your knowledge and skills to help them succeed in their roles.
You will perform cashier functions, handling transactions accurately and adhering to company policies. Your role will also involve coordinating with vendors and buyers for store tastings, enhancing the customer experience through engaging events. You will be responsible for cash management and ensuring that the front end of the store operates efficiently. Your ability to handle difficult situations with grace and professionalism will be key to maintaining a positive atmosphere in the store.
What we offer
Gopuff offers a dynamic work environment where you can grow your skills and advance your career in retail. You will have the opportunity to work with a diverse team and contribute to a company that values customer satisfaction and employee development. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing training to help you succeed in your role.
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