Growth Account Director • Mid-Level

Who you are

You have a proven track record in sales, particularly in a consultative approach, where understanding customer needs is paramount before discussing products. Your experience spans at least 5 years in account management or business development, ideally within the tech industry. You possess excellent communication skills, enabling you to build strong relationships with clients and stakeholders alike. You thrive in a remote-first environment and are comfortable using various digital tools to manage your workflow and customer interactions. You are results-driven, always looking for ways to exceed targets and contribute to the overall success of the organization. You understand the importance of data in sales and are adept at managing forecasts and tracking customer data to inform your strategies.

Desirable

Experience in the open-source software space or familiarity with observability tools would be a significant advantage. A background in working with large-scale organizations or enterprise clients can help you navigate complex sales cycles effectively. Familiarity with Grafana's products or similar technologies will enable you to engage with customers more effectively and provide tailored solutions.

What you'll do

As the Growth Account Director at Grafana, you will be responsible for identifying, nurturing, and closing opportunities with existing customers across the US. You will leverage your consultative sales approach to understand customer needs deeply, ensuring that you can present Grafana's solutions in a way that resonates with them. You will manage forecasts and track customer data meticulously, using this information to inform your sales strategies and improve customer engagement. You will collaborate closely with cross-functional teams, including marketing and product development, to ensure that customer feedback is integrated into the product roadmap. Your role will involve regular communication with clients to maintain relationships and identify new opportunities for growth. You will also be expected to contribute to the overall sales strategy of the organization, providing insights based on your interactions with customers and market trends.

What we offer

Grafana Labs offers a remote-first work environment that fosters innovation and collaboration. You will be part of a diverse team that values transparency, autonomy, and trust. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate. Our culture is built on a foundation of open-source principles, and we are committed to meaningful work that impacts our users positively. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the organization.