Growth Account Director • Mid-Level

Who you are

You have a proven track record in sales, ideally with experience in a consultative approach that prioritizes understanding customer needs before presenting solutions. Your ability to build relationships and nurture existing accounts is key to your success. You thrive in a remote-first environment and are comfortable managing your time effectively to meet targets. You understand the importance of data in tracking customer interactions and forecasting sales opportunities. Your communication skills are exceptional, allowing you to articulate value propositions clearly and effectively to clients. You are adaptable and open to learning, recognizing that the tech landscape is always evolving.

Desirable

Experience in the tech industry, particularly with open-source tools or observability solutions, would be a significant advantage. Familiarity with Grafana or similar visualization tools can help you hit the ground running. A background in managing accounts for SaaS products is also beneficial, as it aligns with our business model and customer expectations.

What you'll do

As a Growth Account Director at Grafana, you will be responsible for identifying and nurturing opportunities within existing accounts across the West region. Your role will involve engaging with clients to understand their needs and how Grafana's solutions can meet those needs effectively. You will manage forecasts and track customer data to ensure that you are on target to meet your sales goals. Collaborating with cross-functional teams, you will leverage insights from customer interactions to inform product development and marketing strategies. You will also play a crucial role in driving customer satisfaction and retention by ensuring that clients are receiving maximum value from our products. Your consultative sales approach will be essential in building trust and long-term relationships with clients, positioning Grafana as a partner in their success.

What we offer

Grafana Labs provides a remote-first work environment that fosters innovation and collaboration. You will be part of a team that values transparency, autonomy, and trust. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives enhance our work. Our culture is built on a foundation of open-source principles, and we are committed to meaningful work that impacts our users positively. As we grow, we offer opportunities for professional development and career advancement within the organization. Join us in shaping the future of observability and visualization tools for millions of users worldwide.