Manager Observability Architect • Lead

Who you are

You have a strong background in observability and monitoring solutions, with experience in leading technical teams. Your leadership style fosters innovation and collaboration, enabling your team to thrive in a remote-first environment. You understand the importance of customer success and have a track record of delivering impactful solutions that meet client needs.

You possess deep knowledge of observability tools and practices, particularly with Grafana and its ecosystem. Your technical expertise allows you to guide your team in implementing best practices and optimizing observability strategies for various clients. You are comfortable navigating complex technical discussions and translating them into actionable insights for your team.

You are a strategic thinker who can shape the direction of a new function within the organization. Your ability to build relationships with stakeholders and clients is key to understanding their needs and ensuring that your team delivers exceptional results. You are passionate about mentoring and developing talent, helping your team members grow in their careers.

Desirable

Experience with AI tools and their application in observability is a plus. Familiarity with cloud-based solutions and scalable architectures will enhance your ability to lead your team effectively.

What you'll do

As the Manager of Observability Architects, you will be responsible for building and leading a team of solution experts focused on customer success. You will define the vision and strategy for the observability function, ensuring alignment with Grafana's overall goals. Your role will involve collaborating with cross-functional teams to develop innovative solutions that enhance client experiences.

You will oversee the implementation of observability strategies for Grafana's clients, guiding your team in delivering high-quality solutions that meet diverse needs. Your leadership will be crucial in establishing best practices and ensuring that your team remains at the forefront of industry trends and technologies.

You will also be responsible for fostering a culture of continuous improvement within your team, encouraging experimentation and learning. By leveraging your technical expertise, you will help your team navigate challenges and drive successful outcomes for clients.

What we offer

Grafana Labs provides a unique opportunity to work in a remote-first environment that values innovation and collaboration. You will be part of a dynamic team that is shaping the future of observability. We offer competitive compensation and the chance to make a significant impact in a rapidly growing company. Join us in redefining what it means to deliver customer success in the observability space.