Solutions Engineer • Senior

Who you are

You have a strong background in solutions engineering with a focus on customer success — your experience has equipped you to educate clients on complex technical products and ensure they derive maximum value from them. You thrive in a remote-first environment and are comfortable collaborating with diverse teams across different time zones.

Your technical expertise includes familiarity with observability tools and open-source software — you understand the nuances of how these technologies can be leveraged to solve real-world problems. You possess excellent communication skills, enabling you to convey technical concepts to non-technical stakeholders effectively.

You are proactive and self-motivated, always looking for ways to improve processes and enhance customer experiences — your ability to engage with clients and understand their needs sets you apart. You are also adaptable, ready to embrace new challenges as Grafana continues to grow and evolve.

Desirable

Experience with Grafana or similar visualization tools is a plus — you have a keen interest in data visualization and how it can impact decision-making. Familiarity with cloud technologies and observability strategies will further enhance your ability to support customers effectively.

What you'll do

As a Senior Solutions Engineer at Grafana, you will be the customer-facing expert, responsible for educating potential and existing customers about our products — you will conduct demos, provide hands-on enablement, and engage in technical evaluations to ensure customer satisfaction. Your role will involve close collaboration with the Sales team to drive growth and support customer onboarding.

You will leverage your technical knowledge to address customer inquiries and provide tailored solutions that meet their specific needs — your ability to translate complex technical information into actionable insights will be crucial in helping customers succeed. You will also participate in ongoing interactions with clients to gather feedback and identify opportunities for improvement.

In this role, you will contribute to the development of best practices and resources that enhance the customer experience — your insights will help shape the future of our solutions engineering efforts. You will work in a dynamic environment where innovation and collaboration are key to success.

What we offer

Grafana Labs offers a remote-first work culture that values transparency, autonomy, and trust — you will be part of a team that is passionate about open-source technology and its impact on the world. We provide opportunities for professional growth and development, encouraging you to take ownership of your career path.

You will have access to a supportive community of experts who are dedicated to helping you succeed — our collaborative culture fosters an environment where ideas are shared, and innovation is celebrated. We believe in the importance of work-life balance and offer flexible working arrangements to accommodate your needs.

Join us at Grafana Labs and be part of a mission-driven organization that is transforming how companies manage their observability strategies — your contributions will have a direct impact on our customers and the broader community.