Technical Account Manager • Lead

Who you are

You have a proven track record in technical account management, ideally with experience in observability or monitoring solutions — you've successfully led teams and driven customer success initiatives that enhance user experience and satisfaction. Your leadership style fosters collaboration and innovation, allowing your team to thrive in a remote-first environment. You understand the unique demands of customers in the observability space and are passionate about delivering tailored solutions that meet their needs. You are comfortable navigating complex technical discussions and can translate customer requirements into actionable strategies for your team. Your experience with open-source technologies, particularly Grafana, positions you as a knowledgeable resource for both your team and clients. You are adaptable and open to leveraging AI tools to enhance recruitment and team performance, ensuring that your team is equipped with the best talent to meet evolving challenges.

Desirable

Experience in leading technical teams in a remote setting is a plus, as is familiarity with observability tools beyond Grafana. A background in software engineering or a related technical field will help you understand the intricacies of the solutions your team will be implementing. You are excited about the opportunity to shape the future of observability architecture and are eager to contribute to a culture of innovation and transparency.

What you'll do

As the founding manager of the Observability Architect team, you will be responsible for defining the vision and strategy for the team — you will lead the development of customer solutions that leverage the Grafana LGTM Stack, ensuring that they meet the highest standards of performance and reliability. You will work closely with cross-functional teams, including engineering and product management, to align on customer needs and drive the implementation of effective observability strategies. Your role will involve mentoring and developing your team members, fostering a culture of continuous learning and improvement. You will also engage directly with customers to understand their challenges and provide insights that help shape the direction of the product. Your leadership will be crucial in establishing best practices and processes that enhance the team's efficiency and effectiveness.

What we offer

Grafana Labs provides a unique opportunity to be part of a remote-first, open-source company that values innovation and collaboration. You will have the chance to work with a diverse team of talented professionals who are passionate about their work and committed to making a meaningful impact. We offer competitive compensation and benefits, along with the flexibility to work from anywhere in the United States. Join us in redefining observability and helping organizations around the world manage their monitoring strategies effectively.