About Udemy
Empowering learners through accessible online education
Key Highlights
- Over 130,000 courses available across various subjects
- 35 million students worldwide, including corporate clients
- Headquartered in San Francisco, California
- $223 million raised from top investors like Insight Partners
Udemy is a leading online learning platform headquartered in San Francisco, California, offering over 130,000 courses to a global community of 35 million students. The platform provides a diverse range of subjects including programming, marketing, and data science, catering to both individual learne...
🎁 Benefits
Udemy offers competitive salaries, equity options, generous PTO policies, and a remote work flexibility that allows employees to balance their work an...
🌟 Culture
Udemy fosters a culture of continuous learning and innovation, encouraging employees to enhance their skills through access to their own courses and a...
Overview
Udemy is hiring a Digital Customer Success Product Manager to oversee product planning and development while enhancing customer satisfaction. This role requires strong product management skills and a focus on innovation.
Job Description
Who you are
You have a strong background in product management, excelling at overseeing the planning, development, launch, and lifecycle management of products. Your ability to ensure that products meet market needs and align with business strategy is key to driving measurable outcomes for customers. You demonstrate innovation by generating and implementing creative solutions, leveraging emerging technologies, and driving continuous improvement initiatives that enhance customer success outcomes and business value. Your deep understanding of customer experience (CX) allows you to manage and optimize customer interactions throughout all stages of the product lifecycle. You are excited by change and energized by learning, ready to have a real impact on the future of learning.
What you'll do
In this role, you will define the future of learning at Udemy by managing the product lifecycle from conception to launch. You will collaborate with cross-functional teams to ensure that products are developed in alignment with customer needs and business goals. Your responsibilities will include conducting user research, analyzing market trends, and defining success metrics for product performance. You will also be responsible for driving product innovation and ensuring that customer feedback is integrated into product development. Your work will directly contribute to enhancing the learning experience for millions of users worldwide.
What we offer
Udemy offers a dynamic work environment where you can thrive and grow. You will have the opportunity to work with a talented team dedicated to transforming lives through learning. We encourage you to apply even if your experience doesn't match every requirement, as we value unique experiences that can add value to our company. Join us in our mission to help people and teams grow through personalized, practical learning solutions.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Udemy.
Similar Jobs You Might Like
Based on your interests and this role
Product Manager
Udemy is hiring a Digital Customer Success Product Manager to oversee product planning and development while enhancing customer experiences. This role requires strong product management skills and a passion for learning.
Customer Success Manager
Datadog is seeking a Manager of Customer Success to lead and develop teams of Customer Success Managers. You'll focus on enhancing customer experience and retention while fostering a collaborative office culture in Denver.
Customer Success Manager
Datadog is hiring a Customer Success Manager to drive product attachment and build strong relationships with customers. You'll focus on onboarding, upselling, and ensuring a positive customer experience. This role requires 5-7 years of experience in customer success or a related field.
Customer Success Manager
LogRocket is hiring a Digital Customer Success Manager to enhance user experience for their web applications. You'll work closely with product managers and developers to provide insights into customer interactions. This role requires experience in customer success and a passion for improving software usability.
Customer Success Manager
Anagram is hiring a Customer Success Manager to ensure the adoption and engagement of their insurance billing platform for eye care providers. You'll work closely with clients to manage relationships and drive revenue growth. This role requires strong communication skills and experience in customer success.