Account Manager • Mid-Level

Who you are

You have a proven track record in account management, particularly within enterprise settings, and understand the nuances of managing large customer portfolios. Your experience includes driving customer retention and growth, ensuring that clients derive maximum value from the products and services offered. You excel at building consultative relationships with key stakeholders, which allows you to identify and execute expansion opportunities effectively.

You are adept at monitoring account health metrics and proactively addressing any risks to retention or satisfaction. Your ability to act as the voice of the customer internally means you can effectively communicate client needs to Product and Engineering teams, ensuring that the roadmap aligns with customer expectations. You thrive in a collaborative environment and are comfortable working closely with cross-functional teams to achieve shared goals.

What you'll do

In this role, you will own the full customer lifecycle, from onboarding to renewal and expansion. Your primary focus will be on maximizing customer lifetime value through strategic account management initiatives. You will drive renewal success by building deep relationships with key stakeholders and ensuring contract continuity across your portfolio. Additionally, you will conduct strategic account reviews and quarterly business reviews to demonstrate value and uncover growth potential.

You will identify and execute expansion opportunities within existing accounts, including new data sets, additional markets, and enhanced service tiers. Your role will also involve monitoring account health metrics and proactively addressing any risks to retention or satisfaction. As a key member of the go-to-market team, you will collaborate closely with Product and Engineering teams to ensure that our offerings meet client needs effectively.

What we offer

Gridwise provides a competitive salary and equity, along with comprehensive medical, dental, and vision benefits. We support a flexible work environment with the option to work from home or a remote coworking office. Our culture encourages a healthy work-life balance, with a flexible vacation policy and a minimum of two weeks encouraged. We also offer monthly rideshare and delivery credits, a coffee subscription, and premium laptop/equipment to ensure you have everything you need to succeed in your role.