Account Manager • Entry-Level

Who you are

You are an early-career professional eager to develop your skills in customer account management. You have a strong commitment to delivering exceptional customer experiences and are passionate about supporting customers throughout their lifecycle with HackerRank. You thrive in a fast-paced environment and are dedicated to maintaining high standards of quality in your work.

You understand the importance of relationship management and are keen to learn how to effectively manage customer renewals and ensure consistent adoption of HackerRank's services. You are a team player who enjoys collaborating with colleagues and following established processes to drive customer satisfaction and retention.

What you'll do

In this role, you will manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction. You will conduct regular customer check-ins to ensure customers are realizing value from HackerRank's offerings and address any concerns they may have. You will work closely with senior team members to identify straightforward expansion opportunities and follow established playbooks to support customer success.

You will be responsible for maintaining strong relationships with your customers, ensuring they receive the support they need to succeed. Your role will involve collaborating with various teams within HackerRank to enhance the overall customer experience and contribute to the company's mission of helping developers upskill and succeed in their careers.

What we offer

HackerRank offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values hard work and dedication, and you will have the opportunity to make a meaningful impact on the lives of developers around the world. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.