Customer Operations • Entry-Level

Who you are

You are eager to learn and grow in a fast-paced environment, ready to contribute to a team that values customer satisfaction and operational excellence. As an intern, you will have the opportunity to engage with various departments and understand the intricacies of customer care operations. You are adaptable and open to feedback, which will help you thrive in this role. You possess strong communication skills and are excited to collaborate with others to improve customer experiences. You are passionate about food and technology, aligning with HelloFresh's mission to revolutionize cooking habits.

What you'll do

In this role, you will assist the Customer Care team in ensuring that every customer interaction meets HelloFresh's high standards of service. You will help train and support customer service agents, providing them with the tools they need to succeed. Your responsibilities will include improving self-service tools such as chatbots and FAQs, ensuring they are user-friendly and effective. You will collaborate with teams in Purchasing, Production, and Logistics to identify and resolve customer pain points at their source. You will participate in onboarding sessions to familiarize yourself with the company's operations and culture, setting you up for success in your internship.

What we offer

HelloFresh provides a unique opportunity to be part of a leading foodtech company in France. You will gain hands-on experience in customer operations and learn from a team of talented professionals. The company fosters a culture of innovation and collaboration, encouraging you to share your ideas and contribute to meaningful projects. You will have access to training and development resources to enhance your skills and prepare you for future career opportunities. Join us in making a positive impact on our customers' cooking experiences and be part of a dynamic and growing team.