About IDT
Global leader in fintech and communication services
Key Highlights
- Founded in 1990 by Howard Jonas
- Over $1 billion in annual revenue
- Headquartered in Newark, NJ with 1001+ employees
- Acquired Leaf Global to enter Web 3.0 space
IDT Corporation, headquartered in Newark, NJ, specializes in fintech and telecommunications, providing payment and communication services globally. Founded in 1990 by Howard Jonas, IDT has launched brands like IDT Global and net2phone, generating over $1 billion in annual revenue. The company's rece...
🎁 Benefits
IDT offers generous paid vacation and sick time, health, dental, vision, and 401k benefits, along with a tuition reimbursement program. Employees enjo...
🌟 Culture
IDT's culture is marked by its agility and commitment to evolving with technology. The company values autonomy and encourages employees to embrace inn...
Overview
IDT is hiring a Tier 1 Technical Support representative to provide post-installation support for Business VoIP customers. This role requires strong problem-solving skills and a customer-focused approach.
Job Description
Who you are
As a Tier 1 Technical Support representative, you thrive in a technology-driven environment and are detail-oriented. You possess the ability to resolve technical inquiries and issues that arise post-implementation, ensuring customer satisfaction and engagement. Your customer-focused mindset allows you to cultivate relationships with new clients while providing effective solutions to their technical challenges.
You are adept at navigating fast-paced situations and can handle multiple inquiries efficiently. Your strong communication skills enable you to articulate technical information clearly to customers, ensuring they feel supported and understood. You are eager to learn and grow within the tech support field, continuously seeking to improve your skills and knowledge.
What you'll do
In this role, you will be responsible for providing exceptional post-installation support to our Business VoIP customers. You will troubleshoot and resolve technical issues, ensuring a smooth experience for users. Your role will involve engaging with customers to understand their concerns and providing timely solutions to enhance their overall experience with our services.
You will work closely with other team members to share insights and improve support processes. Your contributions will help foster a positive relationship with customers, ultimately driving customer satisfaction and loyalty. You will also have the opportunity to learn about our products and services, enabling you to provide informed support and guidance to users.
What we offer
At IDT, we value our employees and offer a supportive work environment where you can grow your skills. You will be part of a dynamic team that is dedicated to providing top-notch technical support. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth.
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