Customer Success • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally with experience in analytics or digital marketing. Your ability to build and nurture relationships with key stakeholders is second nature, and you thrive in environments where you can act as a trusted advisor. You understand the importance of data-driven decision-making and are comfortable discussing technical solutions with both technical and non-technical audiences.

You possess excellent communication skills, allowing you to command executive-level conversations and manage the intersection of technical delivery and business strategy. Your proactive approach to monitoring customer satisfaction and usage data ensures that you can identify growth opportunities and address any concerns before they escalate. You are passionate about helping customers derive maximum value from their investments and are committed to fostering long-term partnerships.

What you'll do

As a Customer Solutions Advisor at InfoTrust, you will be responsible for strategic account management, building and nurturing strong relationships with key stakeholders across various levels of the organization. You will proactively monitor data consumption and usage to maintain high satisfaction levels and ensure that customers are getting the most out of their analytics and privacy-centric solutions. Your role will involve leading renewal discussions and identifying opportunities for revenue growth through contract management.

You will collaborate closely with internal teams to ensure that customer needs are met and that solutions are delivered effectively. By leveraging your understanding of analytics, you will help customers optimize their marketing strategies and drive business growth. You will also play a key role in positioning InfoTrust as a long-term strategic partner, ensuring that our customers see us as an integral part of their success.

What we offer

At InfoTrust, we pride ourselves on our inclusive and supportive culture, which has earned us multiple awards as a great place to work. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a passionate team that values diversity, trust, and continuous improvement, allowing you to do the best work of your career. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.