About Instructure
Empowering education through innovative technology solutions
Key Highlights
- Creator of the Canvas Learning Management Platform
- Market cap of $1 billion and $5.5 million in funding
- Headquartered in Cottonwood Heights, UT
- Acquired Concentric Sky and LearnPlatform for enhanced features
Instructure, headquartered in Cottonwood Heights, UT, is the creator of the Canvas Learning Management Platform, widely adopted by educational institutions from pre-school to higher education. Founded in 2008, Instructure has achieved a market cap of $1 billion and raised $5.5 million in funding. Th...
🎁 Benefits
Instructure offers a comprehensive benefits package including equity and 401k options, medical, dental, and life insurance, as well as a flexible work...
🌟 Culture
Instructure fosters a unique culture with a strong emphasis on research and development, dedicating much of its workforce to innovation. The company v...
Customer Success Manager • Lead
Overview
Instructure is seeking a Lead Customer Success Manager for their APAC Professional Services team. You'll be responsible for strategic project management, product optimization, and knowledge transfer to enhance platform adoption in educational institutions. This role requires strong leadership and project management skills.
Job Description
Who you are
You have a proven track record in managing customer success initiatives, ideally within the education technology sector. Your experience includes leading teams and driving strategic projects that enhance customer engagement and satisfaction. You possess excellent communication skills, enabling you to build strong relationships with diverse stakeholders, including educational institutions and internal teams. You are adept at navigating change management processes and have a deep understanding of how to optimize product offerings to meet institutional goals. You thrive in a collaborative environment and are passionate about transforming the learning experience for students and educators alike.
What you'll do
In this role, you will lead the APAC Professional Services team at Instructure, focusing on strategic project management and execution of platform adoptions. You will work closely with various educational institutions, from small K-12 schools to major public universities, ensuring they receive high-impact, quality-driven consulting services. Your responsibilities will include configuring Instructure solutions to align with specific institutional goals, developing bespoke training materials, and delivering live training sessions to enhance user engagement. You will also play a key role in change management, helping institutions navigate shifts to maximize platform adoption and improve instructional outcomes. Your leadership will be crucial in driving the Canvas adoption journey and ensuring that clients achieve their desired outcomes with Instructure's products.
What we offer
At Instructure, we believe in the power of people to grow and succeed. We offer a collaborative work environment where you can make a significant impact on the educational landscape. You will have the opportunity to work with a diverse team of education enthusiasts dedicated to transforming learning experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in our mission to amplify the power of learning and personal development.
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