Customer Success Manager • Senior

Who you are

You have a strong background in customer success management, ideally with experience in the enterprise market segment. Your customer-obsessed mindset drives you to build lasting relationships and ensure that clients derive maximum value from their investments. You understand the importance of collaboration and communication, working closely with internal stakeholders to deliver tailored solutions that meet complex needs.

Your ability to navigate the intricacies of customer journeys allows you to identify opportunities for improvement and drive user satisfaction. You are self-aware and take ownership of your responsibilities, ensuring that you contribute to high-impact outcomes for both the customers and the organization. You thrive in a remote work environment, demonstrating discipline and effective time management.

What you'll do

In this role, you will be responsible for managing customer relationships across the APAC region, ensuring that clients have a successful experience with Mattermost's collaborative workflow solutions. You will collaborate with enterprise representatives, technical account managers, and marketing teams to address customer needs and drive engagement. Your focus will be on understanding customer challenges and providing solutions that enhance their operational efficiency.

You will lead initiatives to improve customer satisfaction and retention, leveraging feedback to inform product development and service enhancements. By analyzing customer data and usage patterns, you will identify opportunities for upselling and cross-selling, contributing to the overall growth of the business. Your role will also involve conducting regular check-ins with customers to assess their satisfaction and address any concerns proactively.

What we offer

Mattermost is a remote-only company, providing you with the flexibility to work from anywhere in Australia. We foster a culture of collaboration and innovation, where your contributions are valued and recognized. You will have the opportunity to work with a diverse team dedicated to empowering organizations to operate with confidence and efficiency. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.