Product Manager • Senior

Who you are

You have 5+ years of experience in product management, particularly in web growth or digital marketing — you've successfully led initiatives that drive user engagement and conversion rates. Your analytical skills are top-notch, allowing you to interpret data and translate insights into actionable strategies. You are adept at using tools like Google Analytics and A/B testing frameworks to optimize web performance and user experience. You have a proven track record of mentoring junior product managers, helping them elevate their skills and contribute effectively to team goals. You thrive in collaborative environments, working closely with engineering, design, and marketing teams to align on product vision and execution. You are passionate about creating exceptional user experiences and understand the importance of balancing user needs with business objectives.

Desirable

Experience with AI-driven products or customer service solutions would be a plus, as would familiarity with conversion rate optimization techniques and demand generation strategies. A background in working with cross-functional teams in a fast-paced environment will help you excel in this role.

What you'll do

As the Staff Product Manager for Web Growth at Intercom, you will own the web growth strategy, developing a holistic approach to enhance the performance of intercom.com and fin.ai. You will identify opportunities for improvement across conversion rate optimization, demand generation, and funnel performance, translating these insights into actionable roadmaps. You will collaborate with various teams to ensure that the web presence not only meets but exceeds user expectations, setting a standard for clarity and innovation. Your role will involve analyzing web metrics and user feedback to inform product decisions and drive continuous improvement. You will lead initiatives that enhance user engagement and conversion rates, ensuring that the web platforms serve as effective growth engines for the company. Additionally, you will mentor other product managers, sharing your expertise and fostering a culture of growth excellence within the team.

What we offer

Intercom offers a dynamic work environment where innovation is encouraged, and your contributions will directly impact the customer experience landscape. You will have the opportunity to work with cutting-edge AI technology and be part of a team that is setting new standards in customer service. We provide competitive compensation and benefits, along with opportunities for professional development and career growth. Join us in our mission to transform customer experiences and make a meaningful impact in the industry.