Program Manager • Mid-Level

Who you are

You have a strong background in partner enablement and content strategy — you've successfully designed and delivered training programs that enhance partner readiness and growth. Your experience includes creating engaging learning materials that cater to diverse audiences, ensuring that every partner has access to the resources they need to succeed. You are highly organized and detail-oriented, capable of managing multiple projects simultaneously while maintaining a focus on quality and effectiveness. You thrive in collaborative environments, working closely with cross-functional teams to align enablement strategies with business goals. Your communication skills are exceptional, allowing you to convey complex information clearly and effectively to partners and internal stakeholders alike. You are passionate about customer experiences and understand how effective partner training can drive business success.

What you'll do

In this role, you will own the end-to-end enablement content strategy for Intercom's partner ecosystem — this includes designing, developing, and maintaining high-quality learning paths across Sales, Technical, and Services competencies. You will collaborate with various teams to identify training needs and create content that addresses those needs effectively. Your responsibilities will also involve evaluating the effectiveness of training programs and making data-driven decisions to improve them continuously. You will ensure that all partners, regardless of tier or location, have access to world-class learning assets that empower them to deliver exceptional customer service. Additionally, you will facilitate training sessions and workshops, providing partners with the knowledge and skills they need to succeed in their roles. You will play a crucial role in scaling Intercom's partner ecosystem, contributing to the overall mission of enhancing customer experiences through effective enablement.

What we offer

Intercom offers a dynamic work environment where you can make a significant impact on the partner ecosystem. You will have the opportunity to work with a talented team dedicated to pushing boundaries and delivering incredible value to customers. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer service and help businesses provide exceptional experiences.