About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is hiring a Solutions Engineer to engage with customers and deliver impactful AI-powered customer service solutions. You'll work closely with clients to demonstrate the transformative power of AI in customer support. This role requires strong communication skills and a customer-centric approach.
Job Description
Who you are
You have a strong background in customer solutions and a passion for technology — your experience in engaging with clients has equipped you with the ability to understand their needs and provide tailored solutions. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional customer experiences.
Your expertise in AI and customer service technologies makes you a trusted advisor to clients — you can articulate complex concepts in a way that resonates with diverse audiences. You are proactive in identifying opportunities for improvement and are committed to helping businesses leverage AI to enhance their customer interactions.
What you'll do
As a Solutions Engineer at Intercom, you will play a pivotal role in shaping the future of AI-driven customer service. You will engage directly with customers, helping them understand the capabilities of our AI agent, Fin, and how it can transform their customer support operations. You will collaborate with the Customer Solutions Team to develop and deliver impactful solutions that meet client needs.
You will be responsible for conducting product demonstrations, providing technical support, and ensuring successful implementation of our solutions. Your role will involve gathering customer feedback and working closely with product teams to enhance our offerings based on real-world insights. You will also contribute to the development of best practices and resources that empower customers to maximize the value of our platform.
What we offer
At Intercom, you will be part of a vibrant team that is dedicated to pushing the boundaries of customer service technology. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge AI technologies and make a meaningful impact on how businesses interact with their customers. Join us in our mission to set a new standard for customer service.
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