Technical Recruiter • Lead

Who you are

You have extensive experience in technical recruiting, ideally with a focus on engineering and AI roles — you've successfully led teams in attracting top talent and understand the nuances of hiring in a competitive market. Your strategic mindset allows you to partner effectively with senior leadership, guiding recruitment efforts that align with the company's goals. You are passionate about building diverse teams and fostering an inclusive hiring process, ensuring that every candidate feels valued and respected throughout their journey.

You possess strong communication skills, enabling you to articulate the company's vision and culture to potential candidates — you understand the importance of storytelling in recruitment and can convey the unique opportunities that Intercom offers. Your analytical skills help you track recruitment metrics and adjust strategies as needed, ensuring that hiring goals are met efficiently. You are also comfortable using various recruitment tools and platforms to streamline the hiring process and enhance candidate experience.

Desirable

Experience in a fast-growing tech company is a plus — you understand the challenges and opportunities that come with scaling teams quickly. Familiarity with AI and machine learning roles will give you an edge in attracting the right talent for Intercom's innovative projects.

What you'll do

In this role, you will lead the technical recruiting team at Intercom, setting the vision and strategy for attracting top talent across engineering, machine learning, product, and design teams. You will collaborate closely with senior leadership to understand hiring needs and develop targeted recruitment strategies that align with the company's growth objectives. Your leadership will guide a team of recruiters, ensuring they have the tools and support needed to succeed in their roles.

You will drive initiatives to enhance the candidate experience, from initial outreach to onboarding, ensuring that every candidate feels valued and informed throughout the process. You will also implement data-driven approaches to track recruitment metrics, allowing you to refine strategies and improve overall hiring efficiency. As a key member of the People Leadership team, you will contribute to broader HR initiatives that shape the future of Intercom's workforce.

What we offer

Intercom provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to shape the future of customer service through our cutting-edge AI platform. We offer competitive compensation and benefits, along with a culture that values diversity and inclusion. Join us in our mission to transform customer experiences and make a meaningful impact in the industry.