Customer Support • Entry-Level

Who you are

You are a dedicated and self-motivated individual who thrives in a collaborative environment. You understand the importance of patient care and are driven to make a difference in the healthcare sector. Your communication skills are top-notch, allowing you to effectively relay critical information between various stakeholders, including clinicians and patients. You are comfortable working with technology and have experience using communication tools like Salesforce. You are adaptable and ready to embrace change as you contribute to the mission of improving cardiac care.

What you'll do

As a Clinician Support Agent, you will be the primary point of contact for our cardiac technicians and external accounts, including hospitals and clinicians. Your responsibilities will include effectively communicating ECG abnormalities and adhering to physician notification protocols. You will work a hybrid schedule, spending two days a week on-site at our San Francisco office. Your role will require you to manage communications via phone, Outlook, ZioReports, and Salesforce, ensuring that all parties are informed and aligned. You will also be responsible for working second shift hours, which include 12:00 PM to 10:30 PM on a 4/10 schedule, plus alternating weekends. Your contributions will directly impact the quality of patient care and the efficiency of our operations.

What we offer

At iRhythm, we offer a supportive work environment where you can grow your skills and make a meaningful impact. You will be part of a team that is committed to innovation in cardiac care. We believe in the power of collaboration and encourage you to share your ideas and insights. Our leadership is focused on employee development and well-being, ensuring that you have the resources you need to succeed. Join us in our mission to enhance healthcare quality and improve patient experiences.