About Meta (Facebook)
Connecting people through innovative technology
Key Highlights
- Over 2.9 billion monthly active users across platforms
- Headquartered in Menlo Park, California
- Valued at over $800 billion
- Significant investments in Oculus and AR/VR technology
Meta (formerly Facebook) is a leading technology company focused on building the metaverse, with over 2.9 billion monthly active users across its platforms, including Facebook, Instagram, and WhatsApp. Headquartered in Menlo Park, California, Meta has invested heavily in virtual reality and augmente...
🎁 Benefits
Meta offers competitive salaries, equity compensation, generous PTO policies, comprehensive health benefits, and a robust parental leave program. Empl...
🌟 Culture
Meta fosters a culture of innovation and experimentation, encouraging employees to take risks and explore new ideas. The company emphasizes a mission-...
Enterprise Support Engineer • Mid-Level
Overview
Meta is hiring an Enterprise Support Engineer to lead support services for internal customers. You'll ensure quality IT service delivery and support a variety of services. This role requires a wide-ranging skill set and experience in a fast-paced environment.
Job Description
Who you are
You have a proven track record in providing technical and non-technical support, demonstrating strong customer service skills and a commitment to satisfaction and timeliness. You thrive in high-pressure environments and are passionate about technology, with a deep understanding of the business you support. Your experience allows you to provide contextual feedback to IT service lines and application development teams, ensuring that the services delivered meet the needs of internal customers.
You are adept at managing a wide variety of services and understand the importance of quality in IT service delivery. Your ability to communicate effectively with both technical and non-technical stakeholders is crucial in this role, as you will be the bridge between the support team and the business units. You are proactive in identifying issues and implementing solutions that enhance the overall support experience.
What you'll do
As an Enterprise Support Engineer, you will lead the support services at one of the most critical connection points with our internal customers. Your responsibilities will include overseeing the quality of IT service delivery, ensuring that all support requests are handled efficiently and effectively. You will work closely with various teams to understand their needs and provide tailored support that enhances their productivity.
You will be responsible for gathering feedback from users and translating that into actionable insights for the IT service line and application development teams. This role requires you to stay updated on the latest technologies and support practices to ensure that the services provided are of the highest quality. You will also play a key role in training and mentoring junior support staff, fostering a culture of continuous improvement within the team.
What we offer
At Meta, we offer a collaborative work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technologies and contribute to projects that have a significant impact on the organization. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of technology and support services.
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