About Kandji
Simplifying Apple device management for IT teams
Key Highlights
- Over 1,000 organizations trust Kandji for MDM
- $100 million raised from Greylock Partners and Coatue Management
- Headquartered in San Diego, California
- 150+ pre-built automations and compliance templates
Kandji is a leading Apple device management (MDM) solution headquartered in San Diego, California. Trusted by over 1,000 organizations, Kandji simplifies the management of Mac, iPhone, iPad, and Apple TV devices with features like one-click compliance templates and 150+ pre-built automations. The co...
🎁 Benefits
Kandji offers competitive salaries, equity options, a generous PTO policy, and a remote-friendly work environment to support work-life balance....
🌟 Culture
Kandji fosters a culture of innovation and efficiency, focusing on streamlining IT processes for Apple devices. The team values collaboration and is d...
Overview
Kandji is hiring a Customer Success Manager to ensure customers achieve measurable success with their AI-powered security platform. You'll lead onboarding, guide user adoption, and drive customer retention. This role requires strong product knowledge and empathy.
Job Description
Who you are
You have a strong background in customer success, ideally with experience in technology or SaaS environments. Your ability to empathize with customers and understand their business goals allows you to align their needs with the capabilities of Iru's platform. You are a trusted advisor who can communicate effectively with various stakeholders, ensuring that customers feel supported and valued throughout their journey. You thrive in collaborative environments and enjoy working cross-functionally with sales, product, and support teams to drive continuous improvement. Your analytical mindset helps you uncover expansion opportunities and turn customers into advocates for the product. You are committed to driving customer retention and satisfaction, understanding that your success is tied to theirs.
What you'll do
As a Customer Success Manager at Iru, you will be responsible for leading onboarding and enablement programs that help customers effectively use the platform. You will guide end-user adoption by providing training and resources that empower users to maximize their experience. Conducting strategic business reviews will be a key part of your role, as you demonstrate the value and impact of Iru's solutions to customers. You will act as the voice of the customer, providing feedback to internal teams to enhance the product and service offerings. Your role will involve analyzing customer data to identify trends and areas for improvement, ensuring that every customer gains time, control, and confidence in managing their IT and security needs. You will also collaborate closely with sales and product teams to identify opportunities for upselling and cross-selling, contributing to the overall growth of the company.
What we offer
Kandji offers a dynamic work environment where you can grow your career while making a significant impact on customer success. You will have the opportunity to work with cutting-edge technology in the AI and security space, contributing to a mission-driven company that values employee engagement and satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse talent and perspectives. Our office in Miami provides a collaborative atmosphere where you can connect with colleagues and share ideas. We offer competitive compensation and benefits, ensuring that you are rewarded for your contributions to the team.
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