Technical Support • Entry-Level

Who you are

You have 3-4 years of experience in technical support, ideally within IT infrastructure and security management. You are comfortable working in a fast-paced environment and are ready to assist customers with their technical issues. Your strong communication skills enable you to effectively troubleshoot and resolve problems, ensuring customer satisfaction. You are a team player who is willing to go above and beyond to support your colleagues and clients. You thrive in a role that requires you to be proactive and detail-oriented, always looking for ways to improve the support process.

What you'll do

As a Technical Support Expert - Level 1 at Kaseya, you will be responsible for providing first-level support to customers, addressing their inquiries and technical issues related to our IT management solutions. You will work closely with the engineering team to escalate complex issues and ensure timely resolutions. Your role will involve troubleshooting software and hardware problems, guiding customers through step-by-step solutions, and documenting all interactions in our support system. You will also participate in training sessions to stay updated on product features and enhancements, enabling you to provide the best possible support to our clients.

What we offer

Kaseya offers a dynamic work environment where you can grow your skills and advance your career in technical support. We provide comprehensive training and resources to help you succeed in your role. Our company culture emphasizes teamwork and collaboration, ensuring that you have the support you need to excel. Additionally, we offer competitive benefits, including transportation and meal allowances, to enhance your work experience.