Technical Support • Entry-Level

Who you are

You have strong and proven customer service experience in the IT market, ready to build and expand upon professional excellence in support service. You understand the importance of customer delight and are committed to meeting or exceeding internal KPI targets and expectations. You thrive in a collaborative environment and are eager to contribute to a team that values going above and beyond for customers.

What you'll do

As a Technical Support Engineer - L1, you will be responsible for providing exceptional support to Kaseya customers. You will troubleshoot and resolve technical issues, ensuring that customers receive timely and effective solutions. Your role will involve working closely with other team members to enhance the overall support experience and contribute to the continuous improvement of support processes.

What we offer

Kaseya provides a dynamic work environment where you can grow your skills and advance your career. You will be part of a company that is a leader in IT infrastructure and security management solutions, with opportunities to learn from experienced professionals in the field. Kaseya values its employees and offers a supportive culture that encourages personal and professional development.