Technical Support • Entry-Level

Who you are

You have strong and proven customer service experience in the IT market — you understand the importance of delivering exceptional support to clients and are committed to ensuring their satisfaction. You thrive in a fast-paced environment and are eager to contribute to a team that values excellence in service. Your ability to communicate effectively and empathize with customers sets you apart as a candidate who can truly make a difference in their experience with Kaseya.

You are detail-oriented and organized, capable of managing multiple tasks while maintaining a focus on quality and efficiency. You are adaptable and willing to learn, understanding that the IT landscape is constantly evolving and that staying updated on the latest technologies is crucial for success. Your proactive approach to problem-solving allows you to address customer issues swiftly and effectively, ensuring that they feel valued and supported.

What you'll do

As a Technical Support Expert - Level 1, you will be responsible for providing top-notch support to Kaseya customers, ensuring that their IT infrastructure and security management needs are met. You will engage with customers to understand their issues and provide timely solutions, all while striving to exceed internal KPI targets. Your role will involve troubleshooting technical problems, guiding customers through the use of Kaseya's products, and escalating issues when necessary to ensure a seamless experience.

You will collaborate with other team members to share knowledge and best practices, contributing to a culture of continuous improvement within the support team. Your commitment to customer delight will be evident in every interaction, as you work diligently to resolve issues and enhance the overall customer experience. You will also participate in training sessions to stay informed about Kaseya's evolving product offerings and support strategies.

What we offer

Kaseya provides a dynamic work environment where you can grow your skills and advance your career in the IT support field. You will have the opportunity to work with a diverse team of professionals who are passionate about technology and customer service. Kaseya values its employees and offers a supportive culture that encourages collaboration and innovation. You will be part of a company that is committed to changing lives through technology, and your contributions will play a vital role in achieving that mission.