Solutions Engineer • Lead

Who you are

You have a strong background in technical sales, with a proven track record of leading complex enterprise deals. Your deep technical mastery allows you to understand and communicate the intricacies of our product at a molecular level, ensuring that you can effectively address customer needs and challenges. You thrive in ambiguous situations and are energized by the opportunity to roll up your sleeves and dive into the technical aspects of our solutions. Your strategic thinking enables you to craft tailored solutions that resonate with large enterprise clients, making you a trusted advisor in high-stakes negotiations.

You possess excellent communication skills, allowing you to build strong relationships with both customers and internal teams. Your ability to articulate technical concepts in a clear and compelling manner sets you apart as a leader in the Solutions Engineering space. You are passionate about using AI and automation to enhance the customer experience and drive revenue growth. Your collaborative nature ensures that you work effectively with sales, product, and engineering teams to deliver exceptional results.

What you'll do

As a Lead Solutions Engineer at Klaviyo, you will take ownership of the technical strategy for large enterprise deals, leading the charge in crafting solutions that meet the unique needs of our clients. You will collaborate closely with the sales team to identify opportunities, build champions within customer organizations, and demonstrate the value of our product through compelling technical presentations and demonstrations. Your role will involve designing solutions that leverage our product's capabilities, ensuring that they align with customer objectives and deliver measurable results.

You will be responsible for setting the standard for Solutions Engineering excellence, mentoring junior team members, and sharing best practices across the organization. Your expertise will guide the team in navigating complex technical discussions and overcoming objections, ultimately driving successful outcomes for both Klaviyo and our clients. You will also stay abreast of industry trends and emerging technologies, continuously seeking ways to enhance our offerings and improve the customer experience.

What we offer

At Klaviyo, we foster a culture of inclusivity and empowerment, where every team member is valued for their unique contributions. We offer competitive compensation packages, including benefits that support your well-being and professional growth. Join us in our mission to empower creators and help businesses thrive through innovative marketing solutions. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse backgrounds lead to better outcomes.