Account Manager • Mid-Level

Who you are

You have a proven track record in account management, particularly with enterprise-level clients, and understand the nuances of managing large accounts effectively. Your ability to build strong relationships with clients is complemented by your strategic thinking, allowing you to identify and capitalize on sales opportunities. You thrive in a hybrid work environment, balancing remote work with in-person collaboration. Your communication skills are top-notch, enabling you to convey complex information clearly and persuasively.

You are results-driven and have a strong understanding of sales processes, particularly in the cybersecurity industry. Your experience with organizations that have over 1500 employees gives you insight into their unique challenges and needs. You are comfortable working with cross-functional teams to ensure customer satisfaction and drive growth. You are adaptable and can pivot strategies based on market trends and customer feedback.

What you'll do

As an Account Manager at KnowBe4, you will be responsible for managing a portfolio of enterprise accounts, ensuring that clients receive exceptional service and support. You will work closely with your clients to understand their needs and promote additional products and services that enhance their security posture. Your goal will be to exceed monthly sales quotas by identifying cross-selling opportunities and developing tailored solutions for each client.

You will collaborate with internal teams, including sales, marketing, and customer success, to ensure a seamless experience for your clients. Regular check-ins and strategic planning sessions will be part of your routine, allowing you to stay aligned with client goals and expectations. You will also track account performance metrics and report on progress to senior management, providing insights that can inform future strategies.

What we offer

At KnowBe4, we foster a culture of transparency and ownership, encouraging our employees to take initiative and contribute to our mission of transforming security awareness. We offer a dynamic work environment where you can grow professionally while enjoying a supportive team atmosphere. Our hybrid work model allows for flexibility, ensuring you can balance your work and personal life effectively. We also provide opportunities for continuous professional development, helping you to stay at the forefront of the cybersecurity industry.