About KnowBe4
Empowering organizations to outsmart cyber threats
Key Highlights
- Over 45,000 customers including Netflix and Siemens
- $300 million raised in funding
- Valued at $1.3 billion
- Headquartered in Clearwater, Florida
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
🎁 Benefits
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
🌟 Culture
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
Customer Success Manager • Mid-Level
Overview
KnowBe4 is hiring a Customer Success Manager to build effective relationships with Managed Service Providers. You'll focus on maximizing partner lifetime value and ensuring a great partner experience. This role requires strong relationship management skills.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within the technology or cybersecurity sectors. Your ability to build and maintain strong relationships with partners is key — you understand the importance of delivering exceptional service and support to maximize partner satisfaction and retention.
You thrive in a remote work environment and are comfortable using various digital communication tools to engage with partners effectively. Your proactive approach to problem-solving and your ability to anticipate partner needs will set you apart in this role.
What you'll do
As a Customer Success Manager at KnowBe4, you will be responsible for managing a portfolio of Managed Service Providers (MSPs). Your primary goal will be to ensure that these partners receive the maximum value from our products and services. You will work closely with MSPs to understand their unique needs and challenges, providing tailored support and guidance to help them succeed.
You will conduct regular check-ins with partners to assess their satisfaction and identify opportunities for improvement. By leveraging your knowledge of our platform, you will empower MSPs to utilize our tools effectively, driving better outcomes for their clients.
Collaboration will be a significant part of your role — you will work alongside sales, marketing, and product teams to ensure that partner feedback is incorporated into our offerings. Your insights will help shape the future of our products and services, ensuring they meet the evolving needs of our partners.
What we offer
At KnowBe4, we foster a culture of radical transparency and continuous professional development. You will have access to various resources and training opportunities to enhance your skills and advance your career. We believe in making work enjoyable, with team-building activities and a supportive environment that encourages everyone to be themselves. Join us in redefining what it means to be a trusted security partner in the cybersecurity landscape.
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