Customer Success Manager • Senior

Who you are

You have a strong background in customer success management, ideally with experience in the commodities, energy, or maritime sectors. Your ability to understand user needs and provide tailored solutions is key to helping clients achieve their goals. You thrive in a collaborative environment and enjoy working with diverse teams to deliver exceptional service. Your communication skills are top-notch, allowing you to effectively convey complex information in a user-friendly manner. You are passionate about leveraging data and insights to drive customer satisfaction and retention. You understand the importance of building long-term relationships with clients and are committed to their success.

What you'll do

As a Senior Customer Success Manager at Kpler, you will be responsible for guiding clients through their journey with our platforms. You will work closely with customers to understand their unique challenges and provide insights that help them navigate the complexities of global trade information. Your role will involve regular check-ins with clients to ensure they are maximizing the value of our offerings. You will also collaborate with internal teams to relay customer feedback and drive product improvements. Your expertise will be crucial in developing strategies that enhance customer engagement and satisfaction. You will play a key role in onboarding new clients, ensuring they have a seamless experience from the start. Additionally, you will analyze customer data to identify trends and opportunities for growth, helping clients make informed decisions that drive their success.

What we offer

At Kpler, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will be part of a diverse team of experts dedicated to transforming data into actionable strategies. We provide ongoing training and development opportunities to help you grow in your career. Our commitment to work-life balance means you can thrive both personally and professionally. Join us to make a meaningful impact in the commodities, energy, and maritime sectors while enjoying the flexibility of remote work.