About Kpler
Transforming trade with data-driven insights
Key Highlights
- Raised $220 million in funding for expansion
- Acquired five companies between 2022 and 2023
- Leader in commodity market data with ten times the revenue of competitors
- Headquartered in Etterbeek, Brussels with 201-500 employees
Kpler, headquartered in Etterbeek, Brussels, is a leader in providing data and analytics for the commodity trading industry. Founded in 2014, Kpler has raised $220 million in funding and has acquired five companies between 2022 and 2023 to enhance its offerings. The company serves a diverse range of...
🎁 Benefits
Kpler offers a flexible office policy allowing employees to choose between co-working spaces, office locations, or full remote work. Employees receive...
🌟 Culture
Kpler fosters a culture of innovation by leveraging advanced data technology to transform the traditionally archaic commodity trading industry. The co...
Overview
Kpler is hiring a Senior Customer Success Manager to help financial clients achieve their goals by understanding their needs and leveraging Kpler's offerings. This role is based in New York and focuses on delivering exceptional customer support.
Job Description
Who you are
You have a strong background in customer success, particularly in the financial sector, and understand the intricacies of client relationships. Your ability to empathize with users and address their needs is paramount, as you will be the bridge between Kpler's offerings and the clients' objectives. You thrive in environments where you can leverage your knowledge of complex markets to provide valuable insights and support.
Your experience in navigating customer challenges equips you with the skills to transform intricate data into actionable strategies. You are adept at communicating effectively with clients, ensuring they feel supported and informed throughout their journey with Kpler. You understand that every day brings new challenges and opportunities to enhance customer satisfaction.
What you'll do
In this role, you will work closely with financial customers to help them achieve their goals by understanding their unique needs and challenges. You will leverage your knowledge of Kpler's offerings to provide tailored solutions that empower clients in the commodities, energy, and maritime sectors. Your day-to-day responsibilities will involve engaging with clients, addressing their inquiries, and ensuring they derive maximum value from Kpler's platforms.
You will collaborate with internal teams to relay customer feedback and insights, contributing to the continuous improvement of Kpler's services. Your role will also involve educating clients about new features and functionalities, ensuring they are well-equipped to utilize the platform effectively. By fostering strong relationships with clients, you will play a crucial role in driving customer retention and satisfaction.
What we offer
Kpler provides a dynamic work environment where innovation and collaboration are at the forefront. You will be part of a diverse team of experts dedicated to transforming global trade information into actionable insights. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us to make a significant impact in the financial sector and help our clients navigate complex markets with ease.
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