Customer Success • Mid-Level

Who you are

You have a strong background in customer success or onboarding, ideally within a tech-driven environment. Your experience has equipped you with the skills to manage client relationships effectively and ensure project success throughout their lifecycle. You are a proactive communicator, able to liaise between clients and internal teams to facilitate smooth operations. You thrive in a collaborative environment and are passionate about helping clients achieve their goals. You understand the importance of client satisfaction and are committed to delivering exceptional service. You are adaptable and can handle multiple projects simultaneously, ensuring that all client needs are met promptly.

What you'll do

As a Customer Onboarding & Success Specialist at Malt, you will be responsible for managing the onboarding process for new clients, ensuring they have a seamless experience from the start. You will serve as the primary point of contact for clients, addressing their inquiries and providing support throughout their project lifecycle. Your role will involve driving project renewals and identifying opportunities for upselling additional services. You will collaborate closely with internal teams to ensure that client expectations are met and exceeded. You will also gather feedback from clients to help improve our services and processes, contributing to the overall success of the company.

What we offer

At Malt, you will be part of a diverse and inclusive team that values equality and growth. We offer a dynamic work environment where you can develop your skills and advance your career. You will have the opportunity to work with a wide range of clients and projects, making a significant impact on their success. We believe in the freedom to work differently and support our employees in achieving a healthy work-life balance. Join us in shaping the future of work and be part of a company that is transforming how work gets done.