About marshmallow
Making insurance accessible for everyone, everywhere.
Key Highlights
- Achieved unicorn status with $208.2M in funding
- Based in Old Street, London, with 501-1000 employees
- Doubling profits since 2023, expanding beyond vehicle insurance
- Flexible working hours and competitive bonus scheme
Marshmallow is a fintech scale-up based in Old Street, London, that leverages data and technology to provide fairer access to insurance products, starting with car and van coverage. With $208.2 million in funding and a growing customer base, Marshmallow has achieved unicorn status and doubled its pr...
đ Benefits
Marshmallow offers flexible working hours, a competitive bonus scheme, private healthcare with Vitality, and a cycle-to-work scheme. Employees also be...
đ Culture
Marshmallow's culture emphasizes accessibility and fairness in insurance, using proprietary technology to deliver personalized quotes. The company fos...
Customer Operations âĸ Entry-Level
marshmallow âĸ Budapest
Overview
Marshmallow is hiring a Customer Operations Executive to provide support and solutions for customers navigating migration challenges. This part-time role requires strong problem-solving skills and the ability to work in a fast-paced environment.
Job Description
Who you are
You are a curious thinker who enjoys solving problems with empathy and clarity. You thrive in high-pressure situations and can stay calm while addressing customer needs. Your ability to ask the right questions before jumping to conclusions sets you apart, and you are eager to learn and grow in your career. You understand the importance of delivering impactful work and are committed to driving change in the customer experience. You are a team player who values collaboration and is excited to contribute to a tight-knit team.
What you'll do
In this role, you will be the first point of contact for customers seeking assistance with their migration journey. You will provide clear answers and support, ensuring that each interaction is meaningful and helpful. Your responsibilities will include addressing customer inquiries, troubleshooting issues, and finding solutions that enhance the customer experience. You will work closely with your team to improve processes and share insights that can lead to better outcomes for customers. Your contributions will help shape the way Marshmallow serves its clients and supports their needs.
What we offer
Marshmallow provides a supportive environment where you can develop your skills and advance your career. You will have access to modern tools and coaching to help you succeed in your role. We believe in fostering an inclusive culture that empowers our employees to do their best work and feel a sense of belonging. As part of the Customer Operations team, you will play a vital role in making migration easier for our customers, and your efforts will be recognized and valued.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at marshmallow.
Similar Jobs You Might Like
Based on your interests and this role
Customer Operations
Marshmallow is hiring a Customer Operations Executive to provide clear answers and real support to customers. You'll be part of a team that focuses on solving problems with empathy and precision. This role is ideal for those looking to grow in a fast-paced environment.
Customer Operations
Marshmallow is hiring a Customer Happiness Executive to enhance customer support and drive solutions for migration challenges. This part-time role requires strong problem-solving skills and a customer-centric approach.
Customer Operations
Marshmallow is hiring a Senior Customer Operations Executive to enhance customer support in car finance. You'll work closely with a dedicated team to solve problems with empathy and clarity. This role requires strong communication skills and a proactive approach to customer service.
Customer Operations
Marshmallow is hiring a Customer Happiness Executive to enhance customer support and streamline operations. You'll engage with customers to provide clear answers and empathetic solutions. This role is ideal for those looking to grow in a fast-paced environment.
Customer Operations
Shiftsmart is hiring a Customer Operations Associate to support the operations of their retail platform. You'll work closely with a team to enhance workforce management solutions. This position is ideal for those looking to start their career in operations.