About marshmallow
Making insurance accessible for everyone, everywhere.
Key Highlights
- Achieved unicorn status with $208.2M in funding
- Based in Old Street, London, with 501-1000 employees
- Doubling profits since 2023, expanding beyond vehicle insurance
- Flexible working hours and competitive bonus scheme
Marshmallow is a fintech scale-up based in Old Street, London, that leverages data and technology to provide fairer access to insurance products, starting with car and van coverage. With $208.2 million in funding and a growing customer base, Marshmallow has achieved unicorn status and doubled its pr...
đ Benefits
Marshmallow offers flexible working hours, a competitive bonus scheme, private healthcare with Vitality, and a cycle-to-work scheme. Employees also be...
đ Culture
Marshmallow's culture emphasizes accessibility and fairness in insurance, using proprietary technology to deliver personalized quotes. The company fos...
Customer Operations âĸ Entry-Level
marshmallow âĸ Budapest
Overview
Marshmallow is hiring a Customer Happiness Executive to enhance customer support and streamline operations. You'll engage with customers to provide clear answers and empathetic solutions. This role is ideal for those looking to grow in a fast-paced environment.
Job Description
Who you are
You are a curious thinker who thrives in a fast-paced environment, eager to tackle challenges and provide exceptional customer support. You possess strong problem-solving skills and can remain calm under pressure, ensuring that each customer interaction is handled with empathy and clarity. You are committed to continuous growth and are excited about the opportunity to make a real difference in people's lives through your work.
You understand the importance of asking the right questions before jumping to conclusions, and you are always looking for ways to improve processes and enhance customer experiences. Your ability to communicate effectively and build rapport with customers will be key to your success in this role. You are adaptable and ready to learn, embracing the challenges that come with a dynamic work environment.
What you'll do
As a Customer Happiness Executive at Marshmallow, you will be the first point of contact for customers seeking assistance with their migration needs. Your role will involve providing clear and accurate information, resolving issues, and ensuring that customers feel supported throughout their journey. You will work closely with the Customer Operations Team to identify areas for improvement and contribute to the development of best practices that enhance customer satisfaction.
You will engage with customers through various channels, addressing their inquiries and concerns with precision and empathy. Your proactive approach will help to streamline operations and improve the overall customer experience. You will also have the opportunity to collaborate with your team to develop innovative solutions that make migration easier for everyone.
What we offer
At Marshmallow, we are committed to fostering an inclusive culture that empowers our employees to do their best work. You will be supported by a tight-knit team and provided with the tools and guidance necessary for your professional development. We believe in continuous learning and offer clear paths for advancement within the company. Join us in making a meaningful impact on the lives of our customers while growing your career in a supportive environment.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at marshmallow.
Similar Jobs You Might Like
Based on your interests and this role
Customer Operations
Marshmallow is hiring a Customer Happiness Executive to enhance customer support and drive solutions for migration challenges. This part-time role requires strong problem-solving skills and a customer-centric approach.
Customer Operations
Marshmallow is hiring a Customer Operations Executive to provide clear answers and real support to customers. You'll be part of a team that focuses on solving problems with empathy and precision. This role is ideal for those looking to grow in a fast-paced environment.
Customer Operations
Marshmallow is hiring a Customer Operations Executive to provide support and solutions for customers navigating migration challenges. This part-time role requires strong problem-solving skills and the ability to work in a fast-paced environment.
Customer Success Executive
Cabify is hiring a Customer Success Executive to manage and develop strategic accounts, fostering strong relationships to enhance customer loyalty. This role focuses on driving revenue growth and identifying new business opportunities.
Customer Operations
Marshmallow is hiring a Senior Customer Operations Executive to enhance customer support in car finance. You'll work closely with a dedicated team to solve problems with empathy and clarity. This role requires strong communication skills and a proactive approach to customer service.