Customer Operations • Entry-Level

Who you are

You are a curious thinker who thrives in a fast-paced environment and enjoys solving problems with empathy and clarity. You have a knack for asking the right questions before jumping to conclusions, and you remain calm under pressure. Your ability to communicate effectively and provide real support makes you an ideal fit for the Customer Operations team at Marshmallow.

You are eager to learn and grow, ready to embrace challenges that will help you develop your skills and advance your career. You understand the importance of delivering impactful work and are motivated by the opportunity to make a real difference in the lives of customers navigating migration.

What you'll do

As a Customer Happiness Executive, you will be the first point of contact for customers seeking assistance. Your role will involve providing clear answers and support, ensuring that each interaction contributes to making migration easier. You will work closely with your team to identify areas for improvement and implement solutions that enhance the customer experience.

You will be trusted to take ownership of your responsibilities, using modern tools and resources to deliver exceptional service. Your contributions will help shape the way Marshmallow operates, and you will have the opportunity to learn from experienced colleagues while developing your own skills.

What we offer

At Marshmallow, you will be part of a tight-knit team that values collaboration and continuous growth. We provide coaching and clear paths for development, ensuring that you have the support you need to progress quickly in your career. Our inclusive culture empowers everyone to do their best work and feel a sense of belonging. Join us in making migration easier for our customers while building a fulfilling career.