Customer Success Manager • Mid-Level

Who you are

You are a creative and innovative individual with a strong passion for customer success and expansion. You thrive in a collaborative environment and have a knack for building relationships with clients. Your experience in customer success roles has equipped you with the skills to understand customer needs and drive their satisfaction. You are motivated by the opportunity to make a meaningful impact in the DACH region, helping organizations leverage the Mendix platform for their digital transformation efforts.

You possess excellent communication skills, allowing you to effectively engage with both business users and developers. Your ability to navigate complex discussions and foster collaboration is key to your success in this role. You are adaptable and open to learning, always seeking to improve your understanding of the low-code application development landscape.

What you'll do

As an Enterprise Customer Success Manager at Mendix, you will be responsible for ensuring that our enterprise customers achieve their desired outcomes using the Mendix platform. You will work closely with clients to understand their business goals and help them leverage our low-code solutions to drive their digital transformation initiatives. Your role will involve onboarding new customers, providing ongoing support, and identifying opportunities for expansion within existing accounts.

You will collaborate with cross-functional teams, including sales, product, and engineering, to ensure that customer feedback is incorporated into our platform development. Your insights will help shape the future of our offerings, ensuring that we continue to meet the evolving needs of our customers. You will also be responsible for tracking customer success metrics and reporting on progress to stakeholders.

What we offer

At Mendix, we are committed to maintaining a diverse and inclusive work environment where every voice is valued. We offer a supportive culture that encourages collaboration and innovation. You will have the opportunity to work with a talented team that is passionate about redefining the way companies approach digital transformation. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the organization.