Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, with experience in troubleshooting and resolving customer issues effectively. You are passionate about delivering exceptional customer experiences and have a knack for problem-solving. Your ability to communicate complex technical concepts in a clear and concise manner sets you apart. You thrive in collaborative environments and enjoy working with cross-functional teams to drive customer success. You are eager to learn and grow your technical proficiency, leveraging Microsoft’s products and services to empower customers.

What you'll do

As a Technical Support Engineer, you will own and manage customer technical issues from start to finish. You will troubleshoot problems, provide solutions, and ensure that customers are satisfied with their Microsoft experience. You will collaborate with various teams within the Customer Experience and Success organization to drive alignment and execution in delivering support services. Your role will involve leveraging Microsoft’s AI technology to enhance the support experience, helping customers resolve issues quickly and securely. You will also have opportunities to develop your skills and advance your career within the organization.

What we offer

Microsoft offers a dynamic work environment where you can grow your career while making a significant impact on customer success. You will have access to continuous learning opportunities and resources to enhance your technical skills. The company values diversity and inclusion, fostering a culture where every employee can thrive. You will be part of a team that is dedicated to empowering customers and driving AI transformation across various industries.