Customer Success • Intern

Who you are

You are an enthusiastic intern eager to gain experience in account management and sales support. You thrive in a structured program that offers networking opportunities and social activities with colleagues, including leadership. You are detail-oriented and capable of maintaining accurate information on assigned accounts, ensuring that all data is up-to-date and relevant. You enjoy engaging with customers and are proactive in understanding their needs, which helps in driving timely renewals and identifying new business opportunities.

You are comfortable communicating with end users to uncover reasons for license cancellations and are skilled at soliciting feedback to improve customer satisfaction. You understand the importance of keeping the renewal pipeline organized and are adept at managing multiple tasks simultaneously. You are looking for a professional environment where you can develop key skills and make a meaningful impact on the business.

What you'll do

As an Academic Renewals Specialist Intern, you will provide essential support to the Academic Sales Team by managing account information and renewal opportunities. You will proactively engage with customers to drive timely renewals and understand their needs, ensuring that they are aware of all available solutions. You will maintain accurate records of your interactions and keep the renewal pipeline updated, moving renewals through various stages as necessary. You will also assist in creating quotes for customers and notifying the sales team of any cancellations or changes in account status.

In addition to your core responsibilities, you will participate in a structured intern program that includes social activities and networking opportunities with other interns and Minitab colleagues. This program is designed to help you build relationships and gain insights into the company culture. You will have the chance to work on substantive projects that contribute to Minitab's business and customer success, providing you with valuable experience in a professional setting.

What we offer

Minitab offers a welcoming and professional working environment where you can take away key skills and experiences. You will have the opportunity to participate in social activities, including movie nights and pool parties with fellow interns, as well as networking events with company leadership. The internship program is designed to be engaging and impactful, allowing you to contribute to meaningful projects that support the Academic Sales Team. You will also have access to Minitab's state-of-the-art facilities, including an on-site gym, and the chance to enjoy lunch with the CEO, providing a unique insight into the company's operations and culture.