About Minitab
Empowering data-driven decisions for 50 years
Key Highlights
- Headquartered in State College, Pennsylvania
- Serves thousands of customers in various industries
- Offers tools like Minitab Statistical Software and Quality Trainer
- Founded nearly 50 years ago, focusing on process improvement
Minitab, headquartered in State College, Pennsylvania, has been a leader in data analysis for nearly 50 years, providing tools like Minitab Statistical Software, Minitab Engage, and Minitab Workspace. With thousands of customers globally, including organizations in healthcare and manufacturing, Mini...
🎁 Benefits
Minitab offers competitive salaries, equity options, a generous PTO policy, and flexible remote work arrangements to support work-life balance....
🌟 Culture
Minitab fosters a culture of data-driven decision-making and continuous improvement, emphasizing collaboration and the application of statistical meth...
Overview
Minitab is hiring a Senior Renewals Specialist to manage customer renewals and drive retention across EMEA accounts. You'll work closely with Sales and Customer Success teams, requiring fluency in German and excellent English communication skills.
Job Description
Who you are
You have a strong background in customer relationship management, with a focus on renewals and retention strategies. Your fluency in German and excellent English communication skills enable you to engage effectively with diverse clients across EMEA. You understand the importance of protecting recurring revenue and are passionate about delivering exceptional customer experiences. You thrive in collaborative environments, working closely with sales and customer success teams to achieve shared goals. Your analytical mindset allows you to identify renewal risks early and develop proactive strategies to mitigate them. You are a trusted advisor to your customers, aligning solutions with their business objectives and ensuring their needs are met.
What you'll do
In this role, you will own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). You will manage a defined portfolio of accounts, developing a deep understanding of customer goals, stakeholders, and market dynamics. Your responsibilities will include identifying renewal risks early, such as usage trends and pricing concerns, and proactively driving mitigation plans. You will collaborate closely with Sales, Customer Success, Support, Finance, and Product teams to protect contract value and ensure seamless renewal outcomes. Engaging with champions, end users, and economic buyers will be key to your success in expanding recurring revenue across your territory. You will play a pivotal role in building long-term customer relationships and driving customer value, retention, and growth.
What we offer
At Minitab, we foster a culture of collaboration and professional growth. You will have the opportunity to work in a hybrid model, balancing remote work with in-office collaboration. We value your contributions and are committed to helping you succeed in your role. Join us in building lasting partnerships with our customers and making a meaningful impact in their success.
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