About Minitab
Empowering data-driven decisions for 50 years
Key Highlights
- Headquartered in State College, Pennsylvania
- Serves thousands of customers in various industries
- Offers tools like Minitab Statistical Software and Quality Trainer
- Founded nearly 50 years ago, focusing on process improvement
Minitab, headquartered in State College, Pennsylvania, has been a leader in data analysis for nearly 50 years, providing tools like Minitab Statistical Software, Minitab Engage, and Minitab Workspace. With thousands of customers globally, including organizations in healthcare and manufacturing, Mini...
🎁 Benefits
Minitab offers competitive salaries, equity options, a generous PTO policy, and flexible remote work arrangements to support work-life balance....
🌟 Culture
Minitab fosters a culture of data-driven decision-making and continuous improvement, emphasizing collaboration and the application of statistical meth...
Overview
Minitab is hiring a Senior Renewals Specialist to manage high-touch renewals and drive customer retention across EMEA accounts. You'll work closely with Sales and Customer Success teams, requiring fluency in German and excellent English communication skills.
Job Description
Who you are
You have a strong background in customer success and renewals, with a proven track record of building long-term relationships and protecting recurring revenue. Your fluency in German and excellent English communication skills enable you to engage effectively with diverse stakeholders across EMEA. You are proactive in identifying renewal risks and developing strategies to mitigate them, ensuring that contracts renew on time and that customer satisfaction remains high.
You thrive in collaborative environments, working closely with Sales, Customer Success, Support, Finance, and Product teams to deliver seamless renewal outcomes. Your consultative approach allows you to align solutions with customers' business objectives, fostering trust and loyalty. You are detail-oriented and possess strong analytical skills, enabling you to understand market dynamics and customer goals deeply.
What you'll do
In this role, you will own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). You will manage a defined portfolio of accounts, developing a deep understanding of customer goals and stakeholders. By identifying renewal risks early, you will proactively drive mitigation plans and collaborate closely with cross-functional teams to protect contract value.
You will engage with champions, end users, and economic buyers to ensure a value-led renewal experience. Your responsibilities will include building strong, consultative relationships with customers and aligning solutions to their business objectives. You will also identify expansion opportunities within your territory, contributing to the overall growth of the company.
What we offer
At Minitab, you will be part of a team that values collaboration, professional growth, and customer success. We encourage you to apply even if your experience doesn't match every requirement. Join us in building lasting partnerships with our customers and making a significant impact in the analytics solutions space.
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