Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success and program management, with a keen eye for detail and a focus on execution. Your experience includes designing and implementing digital programs that enhance customer experiences at scale. You thrive in collaborative environments, working closely with cross-functional teams to drive customer outcomes and ensure successful analytics implementation. You understand the importance of data-driven decision-making and are comfortable using analytics tools to measure success.

You possess excellent communication skills, enabling you to effectively engage with customers and internal stakeholders alike. Your ability to manage change and execute technical projects ensures that customers derive maximum value from their investments. You are proactive in identifying opportunities for improvement and are committed to delivering high-quality service.

Desirable

Experience with analytics platforms, particularly Mixpanel, is a plus. Familiarity with customer journey mapping and change management processes will set you apart. You are adaptable and open to learning new tools and methodologies that can enhance customer success initiatives.

What you'll do

In this role, you will design, build, and run digital programs that support a high-quality customer experience. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support teams to roll out self-serve analytics within customer organizations. Your responsibilities will include managing workflows and operational processes that drive customer satisfaction and ROI on their Mixpanel investment.

You will work with customers throughout their journey, ensuring they understand the value of Mixpanel's analytics capabilities. By embedding yourself within customer teams, you will help them navigate technical projects and services that delight them. Your role will also involve analyzing customer feedback and metrics to continuously improve the programs you manage.

What we offer

Mixpanel offers a collaborative and inclusive work environment where you can grow your skills and make a significant impact. You will have the opportunity to work with a diverse range of clients and contribute to their success through innovative analytics solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.