Technical Services Engineer • Mid-Level

Who you are

You have a strong background in technical support and customer service, with a knack for solving complex problems. Your experience with the MongoDB ecosystem, including database servers, drivers, and cloud infrastructure, makes you an ideal candidate for this role. You thrive in a collaborative environment and enjoy working with customers to help them achieve their goals. Your ability to communicate technical concepts clearly and effectively is one of your key strengths. You are adaptable and ready to transition to a Tuesday-Saturday work week after your initial ramp-up period. You bring a sense of humor and a positive attitude to your work, which helps you build strong relationships with customers and colleagues alike.

Desirable

Experience with database as a service (DBaaS) solutions, particularly MongoDB Atlas, is a plus. Familiarity with automation, backup, and monitoring tools will enhance your ability to support customers effectively. A passion for technology and a desire to stay updated with the latest trends in data management will set you apart.

What you'll do

As a Technical Services Engineer at MongoDB, you will be at the forefront of customer support, using your expertise to resolve complex issues related to MongoDB products. You will advise customers on best practices and help them optimize their use of MongoDB solutions. Your role will involve troubleshooting technical problems, providing guidance on database management, and ensuring customer satisfaction through effective communication and problem resolution. You will collaborate with other engineers and teams to improve the overall customer experience and contribute to the continuous improvement of MongoDB's services. Your work will directly impact the success of our customers and the growth of MongoDB as a leading data platform.

What we offer

MongoDB offers a dynamic work environment where innovation and creativity are encouraged. You will have the opportunity to work with cutting-edge technology and be part of a team that is transforming industries. We provide comprehensive training and support to help you ramp up quickly and succeed in your role. Our commitment to diversity and inclusion means that you will be part of a welcoming and supportive workplace. We also offer competitive compensation and benefits, including opportunities for professional development and career growth.